Registered guests are the only ones allowed in guestrooms.Pool access available from 8:00 AM to 8:00 PM.This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Cleaning and Health Protocols (Oasis Hotels). Enhanced food service safety measures are in place.Staff at the property wear personal protective equipment a shield is in place between staff and guests in main contact areas periodic temperature checks are conducted on staff temperature checks are available to guests guests are provided with hand sanitizer cashless payment methods are available for all transactions.Disinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏.This property advises that enhanced cleaning and guest safety measures are currently in place.Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.This property accepts credit cards, debit cards, and cash.The minimum check-in age for Spring Break is 25 years old.Certain requests may come with additional charges. Special requests are subject to availability at the time of check-in and can't be guaranteed.A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.Charges for extra guests may apply and vary depending on the property's policy.The provision of housing is linked to their trade, business, or profession. This property is managed by a professional host.Activities and services offered by independent operatorsĭetails about charges, deposits, or other important information:Īdditional information about polices, regulations, and more:.Number or type of beverages limited at one or more venuesĪll onsite activities and use of facilities and equipment are included.In-room minibar (all beverages included).All buffet and à la carte meals and snacks included.Gratuities are included and additional gratuities at guests' discretion are accepted. Onsite food and beverages are included in the room price (some restrictions may apply). Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. You can take advantage of free parking, along with an area shuttle. Guests of Grand Oasis Cancun All Inclusive have access to a full-service spa, a casino, and an outdoor pool. Minibars, coffee makers, and phones are also standard. Bathrooms have hair dryers and free toiletries. Roomsįlat-screen TVs come with cable channels. You can get a quick energy boost at the coffee shop/cafe. There are multiple options for onsite dining with 8 restaurants, including Dos Lunas, which specializes in Italian cuisine and serves lunch and dinner, and Tun Kul Food Hall with pleasing garden views. This 1117-room, 3.5-star property has a full-service spa, a casino, and 8 restaurants. Located in Zona Hotelera, Grand Oasis Cancun All Inclusive is within 2 miles (3 km) of popular attractions such as Iberostar Cancun Golf Course and Delfines Beach. But one night again it was bad leaked onto the table and rolled into my husbands luggage so all of his clothes got wet! Never again. housekeeping was aware and kept it dry with towels on the daily, we were there for 5 days. we have leakage in this room as well!! Coming from the patio. Fine we get settled in, and then to our surprise. The original room was a double bed, so what he did was sent over a roll out bed, well when we return to our “new” room, we find the roll out bed right outside, in front of our room door, didn’t bother to roll it on inside. I asked to speak to a manager because this was unacceptable, “he”, the manager walks in and tries to calm the situation down and says he will see what he can do, sent us off to have some dinner and said by the time we return he should have another room. I call and speak to customer service and she’s telling they don’t have anything available until “possibly” the next day at 11:00am, mind you this is already about 4-5pm. As we are walking in to check-in we are greeted by a host who’s asking all types of questions such as our ages, what does that even have to anything to do with us checking in? We get to our room, open the door and there’s water all over the floor, my daughter runs in with excitement, slips and falls! The water was caused from leakage and moisture all over the room due to the rain/storm.
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